Emergency Veterinary Services

Time is of the essence during an emergency. Please use the following resources to help you navigate through your options and next steps.

Emergency Case Guide

Please use this guide to determine if it is an emergency.

Critical Cases
Utilize the emergency resources below.

  • Difficulty, open mouth & labored breathing
  • Collapsing/unable to walk
  • Vomiting blood
  • Distended abdomen/ bloating
  • Possible ingestion of foreign material
  • Exposure to poison or toxin (Contact Poison control for further instruction)
  • Excessive bleeding
  • Male cat not urinating for over 24 hours
  • Labor not progressing after 4 hours


Urgent Cases
Call our office for same-day Urgent Care appointment availability or contact one of the emergency resources below.

  • Diarrhea and vomiting for more than 24 hours
  • Major cuts or wounds
  • Broken toenail
  • Not eating for more than 24 hours
  • Major eye issue (*if out of socket, it is critical*)
  • Urinary issue
Minor Cases
Please call our office to schedule an appointment. If condition worsens, follow recommendations for Urgent and Critical cases appropriately.

  • Ear, skin and anal gland issues
  • Minor eye issues
  • Coughing, sneezing, upper respiratory
  • Diarrhea only
  • Limping

Emergency Resources

In case of an emergency outside of regular business hours, we encourage you to use the following resources for immediate assistance.


Urgent Care at Pittsford Animal Hospital
(By appointment only) – Please complete a Triage Form
Saturday: 2 pm – 8 pm
Sunday: 9 am – 5 pm

Veterinary Specialists and Emergency Services
Monday – Sunday: 6 am – 10 pm

Ark Veterinary Hospital & Urgent Care
Monday – Saturday: 8 am – 8 pm
Sunday: 11 am – 5 pm


Veterinary Medical Clinic of Central New York
Open 24 hours

Urgent Veterinary Care
Auburn, NY
Monday – Thursday: 6 pm – Midnight
Friday: 6 pm – Sunday at Midnight

Albany & Ithaca
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