Animal Urgent Care

For Those Pet Concerns That Just Can’t Wait

Animal Urgent Care Hours

Saturday: 2pm-8pm
Sunday: 9am-5pm
Holidays*: 8am-6pm
(*Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Day, New Year’s Day)

Our Urgent Care Services

Animal Urgent Care at Pittsford Animal Hospital offers outpatient care for common pet illnesses and injuries.

We are now seeing patients by appointment only. Please complete our online triage form within the hours indicated below so our team can triage your pet’s case and evaluate if we can provide the appropriate level of care for your pet or refer you to a full-service emergency facility. Once we have reviewed your pet’s case, a receptionist will call with further instructions so please have your phone accessible.

For Saturday: Submit your pet’s Triage form between Friday at 4pm and Saturday at 10am.

For Sunday: Submit your pet’s Triage form between Saturday at 12pm and 8pm.

For Holidays: Submit your pet’s Triage form between 2pm the day prior and 7am the day of.

*For end-of-life care, please call 585-442-6915

What Animal Urgent Care Can See
  • Diarrhea with vomiting
  • Vomiting
  • Laceration
  • Broken toenail
  • Possible sedation
  • Not eating >24hours
  • Major eye issue
  • Urinary issue
Critical Cases
If your pet is experiencing any of the following, please call Veterinary Specialists and Emergency Services at 585-424-1277. Animal Urgent Care is NOT equipped to handle these cases.

  • Open mouth / labored breathing
  • Unable to walk
  • Eye out of socket
  • Broken / fractured limbs
  • Extensive bleeding / wounds
  • Seizures
  • Collapsing
  • Distended abdomen / bloat
  • Vomiting blood
  • Possible foreign body ingestion
  • Labor not progressing
  • Medicine / poison toxicity
  • Urinary blocked male cats
Non-Urgent Cases

Minor issues should be seen at your regular veterinarian within a few days. At this time, Animal Urgent Care is prioritizing urgent illnesses in pets that may become worse. Minor issues include:

  • Ear issue
  • Skin issue
  • Minor eye issue
  • AG issue
  • Coughing, sneezing, upper respiratory
  • Diarrhea only
  • Limping
  • Intestinal parasites
Shop Our Online Store